Thursday, January 26, 2006

Salesforce AppExchange: Cool Idea

I have been a Salesforce user for many years and love it. Excellent stuff! The AppExchange idea is cool too, but I have my doubts about it taking off. Its hard enough developing bug free software, here you are talking about integrating software from third-parties and ensuring they all work well together. I installed the Skype feature in Salesforce (I have been using Skype standalone for quite a while) but struggled with how to use it from within Salesforce. I tried a few other apps as well but didn't find it easy to use.

Conceptually, AppExchange makes a lot of sense, but in remains to be seen how well it works in practice. Hats off to Salesforce for this innovative approach.